A Traveller Assist Doctor who was assessing a traveller in Caracas, Venezuela became trapped in a hospital, with the patient, when protestors blocked the surrounding roads with burning tires, and entered the hospital.
Our Doctor activated the SOS button on her mobile phone, and our assistance centre quickly made contact. The situation was deteriorating rapidly and the decision was made to deploy our in-house security team.
We called upon a security consultant who is retained by Traveller Assist and based just outside Caracas. He managed to negotiate the road blocks and reach the hospital within 90-minutes.
While our security specialist planned the extraction, our doctor prepared the patient to be moved at a moments notice. Our security team arrived in the country from Bogota, Colombia within 6-hours and managed to drive a vehicle all the way to the hospital doors.
Our team evacuated the traveller and doctor to the airport in Caracas, and transferred the patient to a hospital in Panama City, where he stayed for thirteen-days before being repatriated home to Sydney, Australia.