While providing medical assistance for an expedition company, Traveller Assist received a call via Sat Phone from 22,000 feet to request urgent medical assistance for a climber who had suffered a stroke while attempting to summit Everest.
Our operations manager based in Kathmandu immediately liaised with our independent provider network to request a helicopter, while one of our case coordinators (who is located at Everest Basecamp) made contact with the expedition to coordinate a suitable rescue zone.
Within 20-minutes of being activated, our team issued a guarantee of payment to a trusted helicopter company in our provider network, and a helicopter was immediately dispatched to conduct a long-line heli-rescue from a ridge which had been identified by the expedition team.
While the heli-rescue was happening, our associate medical director based in Kathmandu liaised with a hospital in our provider network, providing them with regular updates on the patients condition, and estimated time of arrival, while also confirming insurance coverage and issuing a guarantee of payment to avoid any delays of treatment which are typically caused by administration.
Within two-hours of being activated, the patient had been successfully rescued from Everest via long-line, and was transferred to a stretcher at Basecamp where he was assessed by a medical doctor, and then transferred to hospital.
Thankfully, the patient did not require surgery, and after receiving tissue plasminogen activator through an IV, he was stabalised and placed under observation.
One-week later, our team obtained the final medical bill, provided a letter of guarantee for payment, and arranged a medical repatriation via commercial flight, with a medical escort which was successfully carried out by our case manager from Kathmandu, to the patients home in Sydney, Australia.