Assisting an uninsured couple in Mexico after cruiseship 'abandons' them

Traveller Assist received a phone call from the worried daughter of an elderly couple who had been asked to leave their Caribbean cruiseship after the couple fell ill and medical staff onboard couldn't treat them due to complications.

It was discovered that both travellers did not have travel insurance and so when the cruise ship docked in Cozumel, Mexico - they were told they must find a hospital and that they could not rejoin the cruise that departed 12-hours later, meaning they would also need to make their own way back to Canada where they lived.

The couple who were in their mid 80's both had pre-existing medical conditions and medications they were prescribed to them could not be taken with medication that medical staff onboard would normally have prescribed for their symptoms.

Traveller Assist medical staff arranged for a ground-ambulance to meet the stranded couple at the dock and take them to a trusted hospital in our medical network.

After confirming that the daughter would pay for any medical treatment her parents required, Traveller Assist placed a guarantee of payment at the hospital and continued to cost contain on behalf of the family.

After five days of being admitted to hospital for treatment, both travellers were discharged and given a 'fit to fly' status.

Traveller Assist staff ensured that all medical bills were correct and facilitated payment of the final bill through the family. We then booked their flights from Cancun, Mexico to Winnipeg, Canada and arranged for their transport off the island of Cozumel to Playa del Carmen, and then on to Cancun airport.

The Foreign & Commonwealth Office and the National Health Service have up-to-date advice on staying safe and healthy abroad. For more on security, local laws, plus passport and visa information, see Keep informed of current travel health news by visiting For up-to-date alerts and foreign travel advice, see

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