Traveller Assist was activated by a special risks insurer to lead the negotiation for the release of a policy holder who had been kidnapped by pirates from a hotel close to the beach where he had been staying.
Traveller Assist immediately deployed two crisis consultants to Mogadishu, and a 'hand-holder' to the family's home in the UK.
This case was made all the more complex after intelligence was received that a terrorist group were searching for the pirates to take control of the hostage so that they could either use him to profit from, or worse, use as propaganda.
After 17-days, Traveller Assist successfully negotiated the release of the business traveller and provided an immediate evacuation to a safe location where he was de-briefed and then flown home to be with his family.
Traveller Assist provided a full report to the local military that was instrumental in leading to three arrests, including the hotel manager, who was found to have provided information about the business traveller to the pirates.