The Traveller Assist management team bring decades of global experience and draw on their collective backgrounds in government, military, insurance, assistance and healthcare to cost-effectively mitigate and manage risks while providing the best possible duty of care to our clients’ employees, volunteers and policy holders.

Jonathan Bancroft

Managing Director

JB brings over 30-years of global experience with a particular focus on special risks. Prior to co-founding Traveller Assist, JB served in a director role at KPMG in Colombia, and with Lloyd’s based in Mexico City - responsible for handling kidnap, ransom and extortion cases in Latin America. He has also served as a Security Manager at the Foreign & Commonwealth Office and as an Intelligence Officer in the British Army on counter-narcotics and counter-terrorism operations around the world.

Craig Wright

Head of Special Risks

In a career spanning 25-years, Craig has held several key roles, including as a special risks underwriter responsible for kidnap, ransom, extortion, hijacking and piracy cases. He has also operated on high-risk security teams in the Middle East and Africa, and worked for the United Nations at the International Court of Justice in The Hague. Craig started his career in the British Army where he served for 10-years on counter-terrorism and peacekeeping operations around the world.

Danny Kaine

Head of Assistance

Danny brings over 20-years of global experience with a particular focus on travel risk management in complex environments. Prior to Traveller Assist, Danny served in several risk advisory roles with an extensive tenure in the Middle East providing close protection, and throughout Latin America providing crisis response. He has held positions with the Foreign & Commonwealth Office, US State Department, BBC, CNN and KPMG, and other leading assistance companies. Danny is an ex-soldier.

Joanne Harrison

Head of Claims

Joanne joined Traveller Assist in 2016 after serving in several roles, including as global network manager, claims manager and claims investigator at one of the largest assistance companies in the world. In a career spanning over 20-years, Joanne has also volunteered with the Red Cross in Sierra Leone during the Ebola outbreak in 2014, deployed to Nepal in 2015 to assist travellers after a major earthquake and provided on-the-ground assistance for travellers in Bali during a volcanic eruption in 2017.

Daniel Habib

Senior Medical Officer

Dr. Daniel Habib graduated as a medical doctor in 1981 and has gained an extensive and impressive CV in a range of disciplines, including trauma intensive care, tropical diseases, general practice and insurance assistance. Dr. Habib has served as a medical doctor with both the French and Belgian Consulates in Brazil and as the Chief Medical Officer for major airlines, including KLM, Air France and Emirates. Dr. Habib joined Traveller Assist in 2016 from another leading assistance company.

Alice Proia

Senior Medical Case Manager

Alice is a board-certified Nurse Practitioner specialising in travel and altitude medicine, and other global health initiatives, including preventative medicine. Experienced in both the clinical and financial arenas of healthcare, Alice has also served as a hospital financial counsellor assisting uninsured and under-insured patients, and as a senior case manager and medical escort for an international assistance company based in Mexico, that included extensive international travel.

Sarah Jansen

Senior Medical Case Manager

Sarah is a Registered Nurse and holds a Masters Degree in Nursing. As a former helicopter trauma medicine nurse in London and a combat search and rescue nurse in the Royal Air Force, Sarah has gained an immense amount of experience, including active duty in Iraq and Afghanistan. Sarah joined Traveller Assist in 2015 after serving as a Case Manager for an international assistance company where she directly managed over 10,000 complex cases of travellers needing medical assistance abroad.

Forest Ray

Operations Case Manager

Forest is an award-winning writer and former investigative journalist with a specific focus on ecological health and travel risk management. He holds a PhD from Columbia, an Ivy League university in New York City, and he is a former Combat Medic who served with the US Army’s 82nd Airborne Division. He is an avid mountaineer, climber and traveller, and recently concluded a three-and-a-half year road-trip traveling through Central and South America.

Case Study


          7.8731° N, 80.7718° E - COLOMBO, SRI LANKA

Responding to the Easter Sunday terrorist attacks

On April 21st, 2019 (Easter Sunday), three churches and three luxury hotels were targeted in a series of coordinated terrorist suicide bombings. 450 were injured and 258 people were killed, including at least 45 foreign nationals. Within two-hours of the blasts, Traveller Assist received a phone call from a worried family member who reported that her son and his wife were staying at the Shangri La Hotel and that she had not been able to contact them by phone. The couple were HNWI policy holders and the insurer made the quick decision to deploy two members of the Traveller Assist, Crisis Response Team. Within seven-hours, both had arrived in Colombo and immediately started assisting injured travellers. Within 72-hours, our team provided medical and travel assistance for over 100 travellers and assisted with the repatriation of mortal remains for four foreign nationals.

The Foreign & Commonwealth Office and the National Health Service have up-to-date advice on staying safe and healthy abroad. For more on security, local laws, plus passport and visa information, see Keep informed of current travel health news by visiting For up-to-date alerts and foreign travel advice, see

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