Traveller Assist is a leading provider of medical assistance and cost containment in Nepal for insured and uninsured travellers. We are one of only two foreign assistance companies who deploy our own expat staff to Kathmandu and Lukla for the busy trekking seasons - and we work with trusted local ground agents for complex cases.


We have established a set of operating procedures with providers so that when a traveller is sick or injured, they call our 24/7 assistance team - and a nurse or doctor can review and assess the cause or symptoms. This enables us to approve a helicopter rescue (if required) and direct care to an appropriate hospital. For the patient, the process is seamless and this enables us to control costs for insurers.

Our 24/7 multilingual medical and operations team are standing by to provide the following medical assistance and cost containment services in Nepal:
  • Coordinate Helicopter Rescue
  • Medical Referrals
  • Issue 'Guarantee of Payment' Letters
  • Obtain Medical Reports
  • Translate Medical Reports
  • Obtain Medical Bills
  • Audit Medical Bills
  • Cost Containment
  • Obtain 'Fit-to-Fly' Clearance
  • Obtain MEDIF
  • Medical Repatriation via Air Ambulance
  • Non-Medical Escort via Commercial Flight
  • Repatriation of Mortal Remains
  • Fraudulent Claims Investigation
  • Disaster Response
If you would like to discuss how we can mitigate fraudulent claims and reduce your medical assistance costs in Nepal, please Contact Us


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