Our 24/7 multilingual assistance platform is staffed by fully qualified and experienced doctors, nurses, paramedics and security specialists who can provide immediate advice and recommendations, enabling our clients to make informed decisions. In addition, we employ and retain ground agents who are located around the world, and specialists within their regions.
Through our extensive, independent provider network, we are able to offer instant medical referrals and case monitoring, expedite the process of obtaining medical records and expenses, provide cost containment solutions, issue immediate guarantees of payment, and obtain fit-to-fly letters.
Our core level of services that meet the particular needs of our clients include, but are not limited to:
REFERRAL & BOOKING SERVICE
Our team provide 24/7 assistance and support for clients to provide immediate medical referrals, book hospital, clinic and physiotherapy appointments, and arrange air and ground transportation for patients to and from locations.
Our multilingual case managers communicate with hospitals and treating medical officers and provide immediate updates to clients on medical diagnosis, treatment plans, estimated medical bills, estimated date of discharge and fit-to-fly clearances.
GUARANTEE OF PAYMENT (GOP)
We are able to issue immediate guarantees of payment and facilitate immediate transfers if required. In extreme circumstances, our security team can also deploy and pay medical bills in cash.
MEDICAL & NON-MEDICAL ESCORTS
Traveller Assist conducts medical and non-medical repatriations via commercial flights and air ambulances around the world.
Our team are standing by to provide the following medical assistance services:
Obtain Medical Reports
Translate Medical Reports
Obtain Medical Bills
Audit Medical Bills
Obtain 'Fit-to-Fly' Clearance
Obtain MEDIF from Airlines
Air Ambulance & Commercial Flights
Repatriation of Mortal Remains
Fraudulent Claims Investigation
If you would like to discuss how we can reduce your medical assistance costs, please Contact Us