Traveller Assist is a unique assistance provider offering integrated medical, security and travel assistance in complex environments. We provide services for insured and uninsured travellers and our clients include: travel insurance companies and underwriters, special risks insurers, credit card benefits, airlines, corporate travel departments, educational institutions and other assistance companies from around the world.

We have built our reputation on providing reliable and professional, bespoke assistance solutions for insurers and employers in complex environments. We employ fully qualified and experienced doctors, nurses, paramedics and security specialists who can provide immediate advice and recommendations, enabling our clients to make informed decisions. In addition, we retain ground agents, located around the world in over fifty countries, who are specialists within their regions, ready to deploy when required.
We focus on preventative programmes, tailored for each individual environment and the risks associated with those locations. In the event that prevention is not possible, we provide immediate and effective medical and security assistance, ensuring excellent quality of care for travellers, while protecting the financial interests of our clients.

Case Study


          7.8731° N, 80.7718° E - COLOMBO, SRI LANKA

Responding to the Easter Sunday terrorist attacks

On April 21st, 2019 (Easter Sunday), three churches and three luxury hotels were targeted in a series of coordinated terrorist suicide bombings. 450 were injured and 258 people were killed, including at least 45 foreign nationals. Within two-hours of the blasts, Traveller Assist received a phone call from a worried family member who reported that her son and his wife were staying at the Shangri La Hotel and that she had not been able to contact them by phone. The couple were HNWI policy holders and the insurer made the quick decision to deploy two members of the Traveller Assist, Crisis Response Team. Within seven-hours, both had arrived in Colombo and immediately started assisting injured travellers. Within 72-hours, our team provided medical and travel assistance for over 100 travellers and assisted with the repatriation of mortal remains for four foreign nationals.

The Foreign & Commonwealth Office and the National Health Service have up-to-date advice on staying safe and healthy abroad. For more on security, local laws, plus passport and visa information, see https://travelaware.campaign.gov.uk. Keep informed of current travel health news by visiting www.fitfortravel.nhs.uk. For up-to-date alerts and foreign travel advice, see https://www.gov.uk/foreign-travel-advice

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