The Foreign & Commonwealth Office and the National Health Service have up-to-date advice on staying safe and healthy abroad. For more on security, local laws, plus passport and visa information, see https://travelaware.campaign.gov.uk. Keep informed of current travel health news by visiting www.fitfortravel.nhs.uk. For up-to-date alerts and foreign travel advice, see https://www.gov.uk/foreign-travel-advice

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MAKING COMPLEX SIMPLE

Proudly unveiling our new look. Making complex simple. It's what we do.

AT THE FOREFRONT OF AN INCREASINGLY COMPLEX WORLD

Traveller Assist has built its reputation on being the company that employers, insurers and other assistance providers call upon to provide assistance for complicated cases in complex regions.

Company

24/7 Assistance

Our qualified and experienced team are available 24/7

Expert

Medical Advice

Our multilingual medical team enable clients to make informed decisions

Fast

Response Times

All new case activations are responded to within 15-minutes

Independent Network

Over 6,000 hospitals in our independent medical network

Solutions

ADAPTING COMMON SENSE SOLUTIONS TO SOLVING COMPLEX PROBLEMS

Our company has been built on the philosophy and practical application of providing a boots-on-the-ground approach to solving complex problems in complex regions through local understanding.

Medical

Assistance

A 24/7 experienced and qualified, multilingual medical team

Cost

Containment

Minimising costs without negatively impacting quality of care

Security

Assistance

Retained crisis consultants on standby to deploy worldwide

Global

Payments

Pay medical expenses abroad - faster, safer and cheaper than ever before

Regions

A GLIMPSE AT SOME OF THE COUNTRIES OUR EXTENSIVE SERVICES HAVE BEEN USED

Traveller Assist is a niche medical and security assistance provider with operational capabilities and staff located in complex regions around the world, and a global network of retained 24/7 crisis response staff.

traveller-assist_complex-regions_medical

Case Study

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          7.8731° N, 80.7718° E - COLOMBO, SRI LANKA

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Responding to the Easter Sunday terrorist attacks

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On April 21st, 2019 (Easter Sunday), three churches and three luxury hotels were targeted in a series of coordinated terrorist suicide bombings. 450 were injured and 258 people were killed, including at least 45 foreign nationals. Within two-hours of the blasts, Traveller Assist received a phone call from a worried family member who reported that her son and his wife were staying at the Shangri La Hotel and that she had not been able to contact them by phone. The couple were HNWI policy holders and the insurer made the quick decision to deploy two members of the Traveller Assist, Crisis Response Team. Within seven-hours, both had arrived in Colombo and immediately started assisting injured travellers. Within 72-hours, our team provided medical and travel assistance for over 100 travellers and assisted with the repatriation of mortal remains for four foreign nationals.